Quality of supply

A distributor, which carries out the activity of heat distribution as a service of general economic interest, must in its system operation instruction determine the quality and reliability of supply. A distributor carrying out commercial distribution must the matters relating to secure and quality supply draw up in general terms and conditions.

Security of supply

A distributor must take appropriate steps to ensure the security of the operation of the distribution system by providing sufficient capacity and the reliability of the system and the security of the supply to the distribution system.
It must ensure that consumers receive information about disruptions in the system and at the request of a consumer eliminate disturbances that prevent the consumption of heat or other energy gases in the agreed quality and quantity.

A distributor must not disconnect a consumer who is entitled to emergency supply, or restrict his consumption of heat or other energy gas under ta quantity that is absolutely necessary in view of the circumstances (the season, temperatures, place of residence, health conditions and other similar circumstances) in order not to jeopardise the life and health of a consumer and persons living in his household.